At Alliance Creative Ai Marketplace, we sell AI-powered digital products and services designed for instant access and delivery. Due to the nature of digital goods, we do not offer returns or exchanges once a product has been delivered or accessed.
No Physical Returns
All products available on Alliance Creative Ai Marketplace are digital or service-based. As no physical items are shipped, there is no return of physical goods.
Refund Eligibility
Refunds are not guaranteed and are only considered under the following circumstances:
-
The digital product has a verified technical defect that prevents proper use
-
The delivered product or service does not match the description provided on the product page
Refund requests must be submitted within 7 days of purchase, along with a clear explanation of the issue and any relevant supporting information.
Non-Refundable Situations
Refunds will not be issued in the following cases:
-
Change of mind after purchase
-
Lack of understanding of product features or compatibility
-
Failure to read the product description before purchase
-
Inability to use the product due to device, software, or internet limitations
-
Partial use, download, or access of the product or service
-
Delays caused by the customer’s failure to provide required information (for service-based products)
Service-Based & Custom Deliverables
Some products on our website may involve custom AI services or personalized digital deliverables. Once work has started or delivery has begun, these products are non-refundable.
Estimated delivery timelines (if applicable) are mentioned on the product page.
Refund Process
To request a refund (if eligible):
-
Contact us through the Contact Us page on our website
-
Include your order number, purchase date, and a detailed description of the issue
-
Our team will review your request and respond within a reasonable timeframe
Approved refunds, if any, will be processed to the original payment method used at checkout.
Processing Time
If a refund is approved:
-
Processing may take 5–10 business days, depending on your payment provider
-
We are not responsible for delays caused by banks or payment processors
Policy Updates
We reserve the right to modify or update this Refund & Returns Policy at any time. Changes will be effective immediately upon posting on the website.
Contact Information
For questions regarding refunds or this policy, don’t hesitate to get in touch with us via the Contact Us page on our website.
Thank you for choosing acai.uproi.website. We appreciate your trust in our digital products and AI services.